Privacy Policy
Last updated: February 2026
Introduction
Charms at Citygate is a short-term rental apartment at City Gate, Icona 2, Eboracum Way, York YO31 7AN. This policy explains how we collect, use, and protect personal information when you contact us or make a booking enquiry.
Information We Collect
We collect information you provide in contact forms, including your name, email address, and message. For booking enquiries, we may collect stay dates, guest details, and booking preferences. We also collect limited website usage data to understand how the site is used and to keep it functioning properly.
How We Use Your Information
We use your information to respond to enquiries, manage booking requests, and provide guest support. We may also use aggregated usage information to improve website content, performance, and user experience.
Cookies & Analytics
We use basic cookies that help core site functions operate correctly. We do not use intrusive tracking technologies, and we aim to keep analytics minimal and privacy-conscious.
Third-Party Services
Our website and booking journey may involve trusted third-party services, including Welcome Lets (our managing agent), Booking.com, Airbnb, Netlify (hosting and forms), and Google Maps.
Data Sharing
We only share relevant personal information with our managing agent, Welcome Lets, when needed to manage booking enquiries and guest stays.
Your Rights
Under UK GDPR, you have rights that may include access to your personal data, rectification, erasure, restriction of processing, data portability, and objection to processing. Contact us if you would like to exercise any of these rights.
Data Retention
Enquiry data is typically retained for up to 12 months so we can manage follow-up communication and service quality. Booking records are retained in line with legal, accounting, and regulatory requirements.
Contact Us
For privacy-related questions, please contact us at charms@citygateicona2.co.uk or call +44 1904 765531.